Frequently Asked Questions

You’re class ring tells the story of your life, who you are. No class ring will be like the one you design! A yearbook might be neat, but it only tells the story of one particular year of your school. Every Herff Jones class ring is a one-of-a-kind, custom class ring that you cannot get anywhere else. Every school has an exclusive mascot design and custom features. “But the ring at the other store is cheaper” you might say. There is always a reason why their ring is cheaper. (Cheap materials + Poor Craftsmanship + No/Bad Warranty = Cheap! You don’t want “cheap”. YOU WANT QUALITY.) Your story is special and unique. Why would you not design your story on a ring made from the highest quality material and craftsmanship around? Plus, we stand behind our rings, for life. Check out our warranty. I dare you to compare it to the others. Plus, the best part is it’s FREE.

You may order a class ring at any time. The only deadline would be if you want to have your ring back by a certain time.

Feel free to email us. Find our contact info on our Contact Us page.

You can pay in full at the time of the order, or you may choose to make payments. Our payment plan is INTEREST FREE and there is no additional cost to enroll.

No. If you choose not to pay in full, you can take part in our INTEREST FREE payment plan. Your sales professional will discuss how much your payments will be and when each payment will be due. This info can usually be found on the back of your original receipt (on yellow paper).

Every Herff Jones class ring comes with a 6 year, 1-time replacement insurance policy. Like any insurance policy, a small deductible is required. But, once that has been paid and an easy form has been filled out and faxed in, your ring will be remade and shipped directly to you. Please go to the Contact Us page to get more information.

You can mail it to us, bring it to one of our offices, or catch your rep next time we are at your school.

Yes. Try to catch us at your school’s scheduled Ring Order Day. If you miss us, click on the ring link that will send you to Herff Jones class ring page. Try to get sized before ordering to ensure a correct fit. We also have an office showroom to look at samples and try on.

Only a $80 down payment is required to place your ring order ($125 for all premium metals). You can pay more if you like.

Yes. You can design and purchase your custom Herff Jones ring at www.westtexasgrad.com.

It’s convenient! We bring our store to you. Where else will you find experienced, knowledgeable professionals in one place, close and convenient to you, all the professional ring sizers,

Absolutely not! Ring orders can be made at our office, whenever we are at your school, or online. Ring packets are made available at your class meeting, online, or you can contact us directly. All you need to order your class ring is a $80 down payment.

All we need is your gender, height, and weight to place your cap and gown order. Cap size is not necessary.

NO!! If you iron your gown, you can risk burning it. Instead, just hang it on a hanger for a few days, and if there are still any wrinkles in it, steam should take care of it.

Graduation ceremonies date back to the 12th and 13th centuries. As you walk across the stage to receive your diploma, your cap, gown and tassel are a symbol of your graduation accomplishment. It’s an event for you, your friends and family to share in together to celebrate this important transition as you graduate to a new chapter in your life!

We pride ourselves in making sure you look nothing short of excellent for your graduation. If your cap and/or gown arrives and you need to correct something, contact your West Texas Graduation Services rep as soon as possible.

Tassels are worn on the right side of cap and moved to the left side once the graduates receive their diplomas. Some schools move the tassel all together once all graduates have received their diplomas. Please check with your school for directions.

We will be taking orders at your school on in-school dates. If you missed us, you can order onlin, or you will need to contact one of our offices to see when we will be back at your school or to make your order.

When you place your order at school, an $80 dollar down payment is required for an order that cost $80 or above. All online orders must be paid in full. Checks will not be accepted after January 31st.

Senior T-Shirt, Senior Backpack, Memory Albums, Memory Album Stickers, Souvenir Mega Tassel, Ice Tassel, and Senior Hoodie. Delivery for all items ordered ONLINE will be delivered based on how each student requests.

No. Graduate Namecards or Photo Inserts must be ordered to identify the graduate. Slots for the Namecards are located in each announcement.

We need your gender, height, and weight. Cap size is not necessary.

All orders will be delivered to the school and will be distributed in the spring. We will notify you with the exact dates and your remaining balance. Balances must be paid in full to receive your order.

Online orders must be paid in full by a major credit/debit card through our secure website. In-school orders can be paid by cash, check, money order or by major credit/debit card. Please make personal checks out to West Texas Graduation Services and include driver’s license #. By paying your order by check you are authorizing us or our agent to represent any returned checks electronically and draft your account for the maximum state allowed return fee of $30.00 if your bank returns the check unpaid.
HOWEVER, all payments made after January 31, 2015 must be paid by cash, Money Order, or credit/debit card. Checks WILL NOT be accepted after this date.

Those who you announced your big day to will likely want to celebrate your achievement by providing you with a gift. Sending a thank you note is proper etiquette for receiving a gift. While sending a text might be common with other correspondence today, a hand-written thank you note, mailed, is the proper way to recognize those who played an important role in your accomplishment.

All orders must be paid in full before any work will begin. We accept all major credit/debit cards, money order, and cash. Sorry, checks not accepted. You can pay your rep. While we are at your school, by mail, over the phone, or online.

There is no minimum order! You can order just one patch or as many as you like.

Just like every other product we provide, we pride ourselves in making the very best jackets. We use thick 24-ounce wools and genuine cowhide leathers in our jackets. This results in a jacket that’s durable to stand up for many years.

Our jackets are available in sizes xxs through 6xl. We can make any jacket shorter or longer to fit your body style. If your school/activity director/coach is awarding (i.E. Paying for) you with a jacket, a representative of west texas graduation services will professionally size you so that your jacket fits the way you want it to. If you are purchasing your own jacket, visit one of our offices. We will have sample jackets of all sizes a designs for you to try on.

If your school/activity director/coach is awarding (i.E. Paying for) you with a jacket, a representative of west texas graduation services will professionally size you so that your jacket fits the way you want it to. If you are purchasing your own jacket, visit one of our offices. We will have sample jackets of all sizes a designs for you to try on.

We offer all standard athletic colors for high schools and professional sports teams. For custom orders of 50 jackets or more we can custom dye our wools and leathers to match any colors you’d like.

Yes. We can custom make your jacket in all wool. Just mention it when you are ordering in the comments field.

Yes. Both offices (Lubbock and Amarillo) are able to take your order. We are also pretty good at designing patches. If you need or want help, just ask us.

Changes on an original ring order must be requested within 72 hours of your order date. Changes after this time require a $75.00 remake fee (sorry. It’s not our idea, but we aren’t paying it for ya.) if you don’t pick your ring up on delivery day, we will hold your ring for 12 months from the original order date. After this date, it must be returned to the manufacturer and all payments made toward that ring will be forfeited.

Please contact your west texas graduation services office if you need to make any changes to your order. Some can be made; some can’t. But we will do what we can. Cancellations can be made within three business days of your order to obtain a full refund. Refunds vary based upon the time the cancelation request is made and based on if the product has already been manufactured with your customizations (personalized name and/or graduating class).

Please contact your west texas graduation services office if you need to make any changes to your order. Some can be made; some can’t. But, we will do what we can. Cancellations can be made within two business days of your order to obtain a full refund. Refunds vary based upon the time the cancelation request is made and based on if the product has already been manufactured with your customizations (personalized).

Our website does not collect personally identifying information about you or your family (e.G. Names, ages, addresses, email addresses, etc.) except when you specifically submit this information to us.
In addition, we do not sell your e-mail address to other companies nor do we share any personally identifying information with third parties. We only send promotional information to you upon your request.
Security information: 
Credit card orders on our website are protected by encryption using a 128 bit ssl (secure socket layer) protocol. An easy way to check if your browser has connected to a secure transaction server is to look for a locked lock or a solid gold key at the bottom of your window.